Frequently Asked Questions
What is NRT? NRT is Neural Reset Therapy, it is a gentle technique that I frequently use in most of my sessions. It is not what you would expect when you think about receiving a massage because it requires the client to be engaged in the process and participate by resisting actions that I initiate. It is a therapeutic technique that uses the nervous system to "reset" the muscle (resolving trigger points, tension and tenderness). I love using it because it allows the client to be fully clothed, it never hurts, and most of the resets can be done with the client lying on their back, and best of all, it is EXTREMELY effective in reducing “triggerpoints”, “knots”, muscle pain and tension.
What is a knot and how did it get there? Knots are also called adhesions and trigger points. Simply put, a knot is a thick muscle fiber where the muscle has been compromised. The compromised muscle then contracts in an effort to keep itself from being harmed any further. The muscle tightening prohibits contraction and lengthening to full potential and, therefore, cannot function properly. This protective action also significantly decreases blood flow and lymph to the tissue. The body, in all its amazing power, has the ability to protect itself, and that’s all it is trying to do when it forms a knot. There are many "everyday" occurrences that contribute to the formation of trigger points; just a few of the known factors are overuse, under-use, injury, poor posture, prolonged sitting, and stress.
How do I make a knot go away? Unfortunately, this isn’t a simple answer. First, we need to know what made the knot in the first place. Was it an old injury, overuse, dehydration or a combination of everything? Then we’ll have to look at the larger picture, what is going on in the rest of the body? Where are the muscles too weak or too strong? Which ones are shortened and which ones are lengthened? Which ones are inhibited? This is why I schedule a 30 minute consultation for new clients and a 15 minute consultation for returning clients, I ask questions and look at the body as a whole so that I can formulate a plan to work out the knots. During the session, I want you to be engaged and tuned into you body. That way I can maximize my time “fixing” the problem. The good news is that with NRT, I can reduce tension, knots and trigger points by at least 80% with regular sessions.
Is a massage supposed to hurt to be effective? NRT will not hurt or be uncomfortable, and it is the most effective technique I have seen. I will incorporate other therapeutic techniques that do involve using pressure. There seems to be such fine line between “Ahhhhh” and “Ouch” and I can’t stress enough the importance of feedback. It depends on your individual comfort level and it will NEVER hurt my feelings if you ask to increase or decrease the pressure. I personally implement a number system between 1-10 (1 being minimal discomfort and 10 being the MAX). If there is a problem in the area, a pain rating of around a 6 (as if I’m pressing on a bruise) should be the max of what you are experiencing. Understand that if you have pain to the degree that you are holding your breath or tightening your muscles to “get through it,” that is a sign that the pressure might be too much. I believe that this is counterproductive because you are not allowing the tension to release. Pressure is applied deep and gradually to achieve a therapeutic level. Just remember that you are in charge, I’ll follow your lead.
Why should I drink water after a massage? Massage increases circulation and what goes in must come out but after a successful massage it will come out faster. So why not replenish?
How often should I get a massage? That depends on what your goals are. Are you trying to relieve chronic pain, let-go of a stressful week or did you have an unfortunate accident? I’d love to say get a massage every week (it would certainly keep me very busy) but the answer comes back to what you are hoping to accomplish through our sessions. Also, keep in mind that there are many factors of everyday life that can cause our bodies to hurt; receiving regular massages can help balance out some of those factors. These are general guidelines for the recommended frequency, however, we will work together to come up with a personalized plan that works for you.
If you are trying to relieve chronic pain just remember that it has taken weeks, months, if not years for your muscles to get to this point and that will take time to reverse. Much like any workout routine, the effects of any massage is cumulative. Using that example, you can understand that if you go too long between workouts, you often find yourself back at square one. You’ll need to have more frequent massages for the first few weeks (once MAYBE twice) and then, as discomfort decreases, you can decrease your visits to once (or twice) a month.
Those with acute injuries or recovering from surgery require more frequent visits for a shorter duration of time until you can return to your regular routine pain free.
If your pain rises with your stress level, I’d suggest you listen to your body and as you feel yourself becoming more stressed (or if you can anticipate a heavier workload) schedule a massage accordingly.
What if I really need a massage but I really can't afford it? If you refer three clients who book a minimum of one 60 min appointment each, ABRACADABRA, you get a free 60 minute massage as a thank you. (The people you refer do not have to be seniors, but I bet you know at least three seniors in pain who I can help. Spread the word!)
Do you only work with people who are 55 and older? Although 90% of my clients are seniors, I am happy to work with anybody who is interested in therapeutic massage for pain relief. No discrimination, I am just passionate about working with seniors, and I have developed my skill set with that in mind.
What is your cancellation/rescheduling policy? Your appointment time has been reserved for you and nobody else. It is common courtesy, and in your agreement when you sign your intake form, to give no less than 24 hours notice for cancellations or rescheduling. Though I may make exceptions on a case-by-case basis, cancellations/rescheduling for any reason, within 24 hours of your appointment, are subject to a cancellation fee of 50% of the full cost of your session. If I can re-book your vacancy with another client, you will not be charged at all. Cancellations/rescheduling with less than 2 hours notice are treated the same as no-shows (missed appointments without notice), and are charged at the full session rate, unless by some miracle I can fill your vacancy last-minute with another client.
I know that sometimes it gets difficult to keep track of appointments; therefore I give you a bunch of reminders and confirmation requests to support you in honoring this window of time. Please double check your calendar and set adequate reminders.
What if I'm running late for my appointment? I ask all clients to plan on arriving on time or no more than 5 minutes early for any massage session. Unlike the average doctor's office, I actually run on time! If you are late, I will do your consultation or follow-up interview and try to get you on the massage table quickly, and you will get whatever time remains of the session you are paying for. Just communicate with me if you are going to be late, and I'll see what I can do, but please understand that I don't usually have wiggle room in my schedule. If you are so late that you have to cancel, see policy above for no-shows.
Why shouldn’t I arrive more than 5 minutes early for my appointment? My office is in my home, and while I have a great space to work in, I do not have a designated “waiting room”. I may be finishing up with my client who was scheduled before you, and to maintain confidentiality, I cannot have another client in the room. If you are more than 5 minutes early, you may have to wait outside, and I would like to avoid that for your sake, especially in the summer!
What is required in order to reserve my appointment? Your full name, email address, mobile number, a credit or debit card on file to guarantee your appointment.
Do you take walk-ins? No. But I sometimes have same-day/last-minute appointments. Please call/text/or email first. An Appointment is always required.
Do you accept insurance? Unfortunately, not at this time. This is something I plan to set up in the future, so please check back. You CAN use a HSA or Flex-spending debit card with a major credit card logo to pay for your sessions.
What types of payments do you accept? I accept Cash, Check, MasterCard, Visa, Discover, or American Express. Payments are taken at the time of checkout after your massage. You can choose if and how you would like to receive your receipt. You may add a tip to your card payment if you choose.
Do I need to tip my therapist? While I always appreciate it, I never expect to be tipped. If you enjoyed your session and have the ability to offer a tip, I will be grateful. If spending extra is not in your budget, and you want to express your appreciation, I always love getting great reviews on google, massagebook, and facebook; and when you tell your friends and family about me. I am grateful that you chose to use your time and resources to work with me.